Bridge HMS Suite · health
Reception
$0.15 per user/moRegistration, queueing, triage desk and visit slips.
Works with
HMS Core
HMS Core
01
Patient Registration & Intake
One form captures identity, contacts, kin, payment mode, clinical brief, consent and photo, then creates patient, visit and policy atomically.
First-Step Finder (Find vs Register)A single search box matches phone, national ID, NHIF, SHA, MRN or name and branches to returning-patient lookup or brand-new intake automatically.
Returning-Patient Lookup WizardFinds an existing patient and shows quick stats before creating a pre-loaded return visit in one click.
Guided 7-Step Walk-in Registration WizardA stepwise Search to Select to New to Insurance to Triage to Ticket to Done flow with Back navigation and a status bar for the whole registration.
Fast vs Full Registration ModesSwitches between a fast path for existing patients and a full path for new patients depending on the search outcome.
Scan-and-Prefill SearchScans a national ID or types a phone/name and pre-fills the new-patient form when no match is found, deciding which field the term belongs in.
02
African Identity & Payment Capture
Records Huduma Namba, NHIF, SHA and MRN numbers alongside national ID and passport for foreigners.
Granular Kenyan AddressCaptures county, sub-county/constituency, ward and village/estate for precise catchment records.
Six Payment ModesSelects cash, M-Pesa, NHIF/SHA, private insurance, corporate account or bank card as the patient's preferred payment mode.
M-Pesa Payment DetailsStores a patient's M-Pesa phone and account reference and auto-fills the M-Pesa phone from the contact number.
NHIF / SHA Scheme CaptureRecords the member number and distinguishes legacy NHIF from new SHIF/SHA schemes with a member-type (self/spouse/child/parent).
Corporate Account CaptureHolds corporate company, employee number, principal name, HR contact and copay percentage for company-billed patients.
03
Kenya Insurer Catalog & Eligibility
Ships ten pre-loaded private insurers (Jubilee, AAR, APA, CIC, ICEA, Britam, Madison, Heritage, Pacis, Old Mutual/UAP) with phone and website.
Insurer Catalog ManagementMaintain private insurer records with code, contact, address, notes and an optional link to the canonical billing scheme.
Policy Enrichment FieldsAdds Kenya insurer link, free-text scheme/plan, principal member number and member-type to insurance policies.
Eligibility VerificationChecks a policy's active state and validity dates and posts an eligible/expired/not-yet-valid result to the chatter and a notification.
In-Wizard Insurance VerificationDuring walk-in registration, verifies the patient's policy against the scheme and returns an eligible/expired/inactive/not-found result with notes.
04
Visit Lifecycle & Workflow
Extends visits with registered, triage-pending, in-triage, consultation-pending, services-pending, in-services, billing-pending, in-billing and admitted states.
One-Click Next-Step ButtonA single Next button on the visit form advances the visit to the correct next state based on where it currently sits.
Dynamic Next-Step LabelComputes and shows the exact next action name (e.g. Send to Triage, Start Consultation, Discharge) so staff always know the next move.
Auto Triage Queue HandoffSending a visit to triage creates a clinical triage-queue entry and schedules a to-do activity for the responsible user.
Chatter Transition LogEvery state change posts a from/to transition note naming the user, giving a full audit trail on the visit.
Auto-Fill Facility & DoctorNew visits auto-populate facility from the company or the user's staff record and the doctor from the current user's staff role.
05
Queue Tickets & Flow Management
Issues numbered tickets with an auto-generated daily sequence, barcode and desk counter label.
Three-Tier Triage PriorityColor-codes tickets emergency (red), urgent (yellow) or routine (green) with priority-aware ordering.
Full Ticket State MachineMoves tickets through issued, waiting, called, in-service, served, no-show and voided with guarded transition buttons.
Live Wait EstimationComputes how many callers are ahead (respecting priority) and an expected wait in minutes for each waiting ticket.
Call / Serve / No-Show / Void ActionsFront-desk buttons to set waiting, call, start service, mark served, mark no-show or void a ticket with timestamps.
Auto No-Show CronA scheduled job every 30 minutes automatically marks tickets waiting over two hours as no-shows with a chatter note.
06
Arrivals, Visitors & Incidents
Records every arrival with an auto-numbered reference and timestamps across eight arrival types from appointment to visitor.
Arrival WorkflowMove arrivals through logged, in-queue, in-service, departed and no-show states with dedicated buttons.
Visitor Sign-In LogLogs non-patient visitors with ID number, phone, patient being visited, badge number and sign-in/sign-out timestamps.
Incident RegisterRecords front-desk incidents by type (complaint, insurance denied, payment issue, lost documents, verbal abuse, other) with description and resolution.
Incident Escalation FlowEscalate an incident to a staff member, resolve it or reopen it, with each step posted to the chatter.
Patient Arrival HistoryEach patient shows a reception-arrival count, last-reception date and a smart action to view their full arrival history.
07
Reception Desks & Sessions
Define desks per facility with counter number, ticket prefix, default department and a uniqueness constraint per facility.
Live Desk StatisticsEach desk shows its current active session, waiting-ticket count and arrivals-today count in real time.
Open Session from DeskA desk button opens the current active session or creates a new one in one click.
Walk-in Registration from DeskA desk button launches the walk-in registration wizard pre-loaded with the desk, session and default department.
Reception SessionsTrack receptionist sessions with open and close times, opening and closing notes and a single-active-session-per-desk guard.
Session Close & ReopenClose an active session or reopen a closed one, blocked if another active session already exists for the desk.
08
Dashboard & Reports
A live client-action dashboard with tiles and tables purpose-built for the front desk.
Nine Live KPI TilesShows arrived-today, walk-ins, waiting-now, average service minutes, no-shows, insurance denials, registrations, appointments and expected-not-arrived counts.
Live Priority Queue TableLists the current waiting queue ordered by priority with patient, desk, department and issue time.
Today's Appointments TableShows today's appointments with doctor, start time and an overdue flag for those not yet arrived.
Outpatient Card Report (A4)Prints a full A4 outpatient card for a visit.
Visit Ticket Report (80mm Thermal)Prints a thermal-format visit ticket for a visit.
09
Configuration
A guided assistant — fill it in once and it writes every record it touches.
10
Reception
A guided assistant — fill it in once and it writes every record it touches.
+ Returning PatientA guided assistant — fill it in once and it writes every record it touches.
Walk-in RegistrationA guided assistant — fill it in once and it writes every record it touches.
Today's QueueTracked with patient, desk and facility — shown as a kanban board, list or form.
Arrivals LogTracked with patient, appointment and queue ticket — shown as a list or form.
Queue TicketsTracked with patient, desk and facility — shown as a list, kanban board or form.
AppointmentsTracked with patient, provider and department — shown as a list, calendar or form. 713 in the live demo.
11
Documents it prints
Printed as a PDF straight from the record, on your own letterhead.
Session SummaryPrinted as a PDF straight from the record, on your own letterhead.
Arrival SlipPrinted as a PDF straight from the record, on your own letterhead.
Outpatient CardPrinted as a PDF straight from the record, on your own letterhead.
Visit TicketPrinted as a PDF straight from the record, on your own letterhead.
12
It runs by itself
Runs every 30 minutess, unattended — nobody has to remember it.
HMS Reception: Reset Daily Ticket SequenceRuns every 1 days, unattended — nobody has to remember it.
13
Guided assistants
A guided step-by-step job that validates everything before it writes anything.
First-Visit Intake WizardA guided step-by-step job that validates everything before it writes anything.
Reception Lookup Wizard (returning patient)A guided step-by-step job that validates everything before it writes anything.
Walk-in Registration WizardA guided step-by-step job that validates everything before it writes anything.
Config SettingsA guided step-by-step job that validates everything before it writes anything.
Integrated apps
Reception shares one database with the rest of BridgeERP — these are the apps it already talks to, with nothing to buy in between.
Builds on
Reception needs these to run — they come with it in the same plan.
And the wider platform
Any BridgeERP app can join the same database.
AccountingFull double-entry accounting, bank reconciliation, assets, budgets and statutory reports.
ExpensesEmployee expense claims with receipt capture and reimbursement.
InvoicingCustomer invoices, vendor bills, payments and tax handling.
SignSend documents for legally binding electronic signature.
SubscriptionsRecurring contracts, automatic renewals and MRR reporting.
EmployeesEmployee records, contracts, attendance, skills, appraisals and referrals.More Bridge HMS Suite apps
HMS CorePatient master index, facility setup, clinicians, encounters and role security.
AppointmentsClinician diaries, online booking and reminders.
Consultation / OPDOutpatient consultation, SOAP notes, orders, prescriptions and visit summaries.
Electronic Health RecordLongitudinal record, problem lists, allergies, care plans and clinical decision support.
LaboratoryTest catalogue, sample tracking, analysers, result validation and reporting.
PathologyHistology and cytology workflows with specimen and slide tracking.From front desk to discharge, on one system
One patient record across reception, clinics, wards, theatre, lab, pharmacy and the cash office — with billing and insurance claims built in.