Reception: Registration, queueing, triage desk and visit slips

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HMS Core

Reception in the Bridge HMS Suite: Registration, queueing, triage desk and visit slips

What's inside

Everything in Reception

72 items in 13 areas, every one shipping with the app today.

Patient Registration & Intake
- One-Shot First-Visit Intake WizardOne form captures identity, contacts, kin, payment mode, clinical brief, consent and photo, then creates patient, visit and policy atomically.
- First-Step Finder (Find vs Register)A single search box matches phone, national ID, a national insurance number such as NHIF or SHA, MRN or name and branches to returning-patient lookup or brand-new intake automatically.
- Returning-Patient Lookup WizardFinds an existing patient and shows quick stats before creating a pre-loaded return visit in one click.
- Guided 7-Step Walk-in Registration WizardA stepwise Search to Select to New to Insurance to Triage to Ticket to Done flow with Back navigation and a status bar for the whole registration.
- Fast vs Full Registration ModesSwitches between a fast path for existing patients and a full path for new patients depending on the search outcome.
- Scan-and-Prefill SearchScans a national ID or types a phone/name and pre-fills the new-patient form when no match is found, deciding which field the term belongs in.
Local Identity & Payment Capture
- National Identity FieldsRecords national numbers, such as Kenya's Huduma Namba, NHIF and SHA, and MRN numbers alongside national ID and passport for foreigners.
- Granular Local AddressCaptures county, sub-county/constituency, ward and village/estate for precise catchment records.
- Six Payment ModesSelects cash, M-Pesa, NHIF/SHA, private insurance, corporate account or bank card as the patient's preferred payment mode.
- Mobile-Money Payment Details (M-Pesa)Stores a patient's M-Pesa phone and account reference and auto-fills the M-Pesa phone from the contact number.
- National Scheme Capture (NHIF / SHA)Records the member number and distinguishes legacy NHIF from new SHIF/SHA schemes with a member-type (self/spouse/child/parent).
- Corporate Account CaptureHolds corporate company, employee number, principal name, HR contact and copay percentage for company-billed patients.
Insurer Catalog & Eligibility
- Seeded Insurer Catalog (Kenya pack)Ships ten pre-loaded private insurers (Jubilee, AAR, APA, CIC, ICEA, Britam, Madison, Heritage, Pacis, Old Mutual/UAP) with phone and website.
- Insurer Catalog ManagementMaintain private insurer records with code, contact, address, notes and an optional link to the canonical billing scheme.
- Policy Enrichment FieldsAdds the insurer link, free-text scheme/plan, principal member number and member-type to insurance policies.
- Eligibility VerificationChecks a policy's active state and validity dates and posts an eligible/expired/not-yet-valid result to the chatter and a notification.
- In-Wizard Insurance VerificationDuring walk-in registration, verifies the patient's policy against the scheme and returns an eligible/expired/inactive/not-found result with notes.
Visit Lifecycle & Workflow
- Granular 12-State Visit LifecycleExtends visits with registered, triage-pending, in-triage, consultation-pending, services-pending, in-services, billing-pending, in-billing and admitted states.
- One-Click Next-Step ButtonA single Next button on the visit form advances the visit to the correct next state based on where it currently sits.
- Dynamic Next-Step LabelComputes and shows the exact next action name (e.g. Send to Triage, Start Consultation, Discharge) so staff always know the next move.
- Auto Triage Queue HandoffSending a visit to triage creates a clinical triage-queue entry and schedules a to-do activity for the responsible user.
- Chatter Transition LogEvery state change posts a from/to transition note naming the user, giving a full audit trail on the visit.
- Auto-Fill Facility & DoctorNew visits auto-populate facility from the company or the user's staff record and the doctor from the current user's staff role.
Queue Tickets & Flow Management
- Printed Queue TicketsIssues numbered tickets with an auto-generated daily sequence, barcode and desk counter label.
- Three-Tier Triage PriorityColor-codes tickets emergency (red), urgent (yellow) or routine (green) with priority-aware ordering.
- Full Ticket State MachineMoves tickets through issued, waiting, called, in-service, served, no-show and voided with guarded transition buttons.
- Live Wait EstimationComputes how many callers are ahead (respecting priority) and an expected wait in minutes for each waiting ticket.
- Call / Serve / No-Show / Void ActionsFront-desk buttons to set waiting, call, start service, mark served, mark no-show or void a ticket with timestamps.
- Auto No-Show CronA scheduled job every 30 minutes automatically marks tickets waiting over two hours as no-shows with a chatter note.
Arrivals, Visitors & Incidents
- Arrivals LogRecords every arrival with an auto-numbered reference and timestamps across eight arrival types from appointment to visitor.
- Arrival WorkflowMove arrivals through logged, in-queue, in-service, departed and no-show states with dedicated buttons.
- Visitor Sign-In LogLogs non-patient visitors with ID number, phone, patient being visited, badge number and sign-in/sign-out timestamps.
- Incident RegisterRecords front-desk incidents by type (complaint, insurance denied, payment issue, lost documents, verbal abuse, other) with description and resolution.
- Incident Escalation FlowEscalate an incident to a staff member, resolve it or reopen it, with each step posted to the chatter.
- Patient Arrival HistoryEach patient shows a reception-arrival count, last-reception date and a smart action to view their full arrival history.
Reception Desks & Sessions
- Reception Desk ConfigurationDefine desks per facility with counter number, ticket prefix, default department and a uniqueness constraint per facility.
- Live Desk StatisticsEach desk shows its current active session, waiting-ticket count and arrivals-today count in real time.
- Open Session from DeskA desk button opens the current active session or creates a new one in one click.
- Walk-in Registration from DeskA desk button launches the walk-in registration wizard pre-loaded with the desk, session and default department.
- Reception SessionsTrack receptionist sessions with open and close times, opening and closing notes and a single-active-session-per-desk guard.
- Session Close & ReopenClose an active session or reopen a closed one, blocked if another active session already exists for the desk.
Dashboard & Reports
- OWL Reception DashboardA live client-action dashboard with tiles and tables purpose-built for the front desk.
- Nine Live KPI TilesShows arrived-today, walk-ins, waiting-now, average service minutes, no-shows, insurance denials, registrations, appointments and expected-not-arrived counts.
- Live Priority Queue TableLists the current waiting queue ordered by priority with patient, desk, department and issue time.
- Today's Appointments TableShows today's appointments with doctor, start time and an overdue flag for those not yet arrived.
- Outpatient Card Report (A4)Prints a full A4 outpatient card for a visit.
- Visit Ticket Report (80mm Thermal)Prints a thermal-format visit ticket for a visit.
Configuration
- Settings
Reception
- + Walk-in Registration
- + Returning Patient
- Walk-in Registration
- Today's Queue
- Arrivals Log
- Queue Tickets
- Appointments
- Reception Desks
- Visitor Log
- Incidents
- Sessions
- KE Private Insurers
Documents it prints
- Queue Ticket
- Session Summary
- Arrival Slip
- Outpatient Card
- Visit Ticket
It runs by itself
- HMS Reception: Auto Mark No-ShowsRuns every 30 minutes
- HMS Reception: Reset Daily Ticket SequenceRuns daily
Guided assistants
- Reception First Step (find vs register)
- First-Visit Intake Wizard
- Reception Lookup Wizard (returning patient)
- Walk-in Registration Wizard
- Config Settings

Works with

What Reception works with

Reception shares one database with the rest of the Bridge HMS Suite and BridgeERP: these are the apps it already talks to, with nothing to buy in between.