Patient SMS & WhatsApp: Reminders, two-way replies, campaigns and consent on SMS and WhatsApp

Patient messaging on SMS and WhatsApp from one place: several gateways with failover, templates that fill in the patient's details, outbound and two-way inbound messages with delivery status, campaigns to segments, consent and blacklist handled by the rules, and appointment and clinical reminders that send themselves.

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+$14.40/mo at 20 practitioners. Free instant access, no credit card required.

Works with

HMS Core

Patient SMS & WhatsApp in the Bridge HMS Suite: Reminders, two-way replies, campaigns and consent on SMS and WhatsApp

Consent first, always

Message templates, patient segments built by rule, recorded consents per channel and a blacklist that no campaign can override.

Delivery, response and opt-outs

Daily reports, and messages, campaigns, inbound replies, consents, segments and the blacklist in pivot and graph.

What's inside

Everything in Patient SMS & WhatsApp

29 items in 6 areas, every one shipping with the app today.

More in this app
- SMS and WhatsApp from the patient recordThe messaging dashboard counts what went out and came back; send SMS or send WhatsApp to one patient or many, from a template that fills in their details; every outbound message keeps its delivery status.
- Campaigns to the right patientsCampaigns from draft to scheduled, running and completed — immunisation reminders, screening drives, health talks — with delivery and response counted.
- Your gateways, with failoverSMS and WhatsApp providers — Africa's Talking, Twilio, Meta and others — in priority order.
Messages
- Dashboard
- Send SMS
- Send WhatsApp
- Inbound
- Inbound Message
- Scheduled
- Outbound Message
- All Messages
Campaigns
- Completed
- Campaign Performance
- All Campaigns
Audience
- Templates
- Segments
- Patient Audience Segment
- Consents
- Patient Messaging Consent
- Blacklist
- Messaging Blacklist
Reporting
- Daily Reports
- Messages Analysis
- Campaigns Analysis
- Inbound Analysis
- Consents Analysis
- Segments Analysis
- Blacklist Analysis
Configuration
- Providers

Works with

What Patient SMS & WhatsApp works with

Patient SMS & WhatsApp shares one database with the rest of the Bridge HMS Suite and BridgeERP: these are the apps it already talks to, with nothing to buy in between.