Telehealth: Remote consultations, e-prescribing and virtual waiting room

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Consultation / OPD

Telehealth in the Bridge HMS Suite: Remote consultations, e-prescribing and virtual waiting room

What's inside

Everything in Telehealth

72 items in 14 areas, every one shipping with the app today.

Video Session Management
- Scheduled video visitsA session record for each video visit, auto-numbered per day (TELE-YYMMDD-####) with required patient, clinician and facility.
- Unique room token & provider linkEach session gets a securely generated link token; the join link is built for Jitsi, looked up for Google Meet or taken from the configured provider endpoint.
- Passcode-protected patient linkAuto-generated 6-digit passcode and a patient join link on the patient portal so patients join securely.
- Multi-party attendeesAdditional attendees bring interpreters, supervising clinicians, family members or other parties into the call.
- Appointment linkageSession links to an appointment and can record a separate follow-up appointment.
- Scheduled vs actual durationTracks scheduled start/duration/end plus actual start/end with computed actual duration in minutes.
Call Controls & Event Log
- Admit to waiting roomButton moves a scheduled session to the waiting room and creates a live queue entry for the patient.
- Start / Pause / End callButtons drive the state, stamp actual start/end times and log corresponding in-call events.
- No-show / Cancel / FailureButtons mark the patient a no-show, cancel the session, or flag it as a technical failure.
- Open video in new tabOne click opens the provider join link (Jitsi Meet etc.) in a new browser tab.
- In-call event timelineAn in-call event log records 17 event types: joins, mutes, screen-share, file share, recording, escalation, prescription, payment.
- Auto-logged call eventsStarting, pausing, ending or failing a session automatically records a timeline event with actor and description.
Virtual Waiting Room
- Per-facility waiting roomsVirtual waiting rooms with a unique name per facility and a cap on concurrent sessions.
- Hold experience settingsConfigurable hold-music URL, branding welcome message and after-hours message per room.
- Live room occupancyComputed count of patients currently waiting and of staffed clinicians in active sessions.
- Queue entriesEach waiting-room entry tracks the patient with entered, called and joined timestamps.
- Computed wait timeWait time in minutes, calculated from entry time to when the patient is called or joins.
- Entry state trackingEntry states waiting/called/in-session/abandoned/expired with call and abandon actions.
E-Consent Capture
- Pre-call e-consent recordA consent record captures the consent text and signed timestamp before the visit.
- Multiple signature methodsTyped name, drawn, click-to-accept or biometric signing, with signature image stored as attachment.
- Granular consent scopesSeparate flags for recording, third-party attendees and data storage consent.
- Signer identity & auditRecords signer as patient/parent/proxy plus witness user, IP address and browser user agent.
- Sign & revoke workflowSigning stamps the signed time and passes recording consent on to the session; consent can be revoked; draft, signed and revoked states.
- Signed PDF attachmentAttaches a generated signed consent PDF.
Clinical Notes & Escalation
- SOAP consultation noteA consultation note with Subjective, Objective, Assessment and Plan fields.
- Video-based objective examHow the objective findings were taken over video: visual inspection, self-reported vitals, peripherals used or not applicable.
- Note sign & amendSigning stamps the clinician's e-signature and end time; signed notes can be amended; draft, signed and amended states.
- Prescriptions issuedPrescriptions link to both the note and the session.
- Emergency escalation recordEscalations with five types: life-threatening, urgent in-person, ambulance, mental-health crisis, unresolvable technical.
- Escalation routing & outcomeRoutes to in-person appointment, emergency department, ambulance or crisis hotline with outcome text and follow-up flag.
Connection Quality & Providers
- Pre-call bandwidth testBandwidth tests record download and upload Mbps, latency, jitter and packet loss with IP and country.
- Auto quality recommendationComputes HD, SD, audio-only or not-recommended plus guidance text from the measured connection metrics.
- Pluggable video platformsPlatform settings support Jitsi Meet, Zoom, Daily.co, Google Meet and native WebRTC.
- Provider configurationStores API endpoint, key, encrypted secret, max participants, default duration, region and E2EE toggle per provider.
- Default Jitsi provider seedShips a ready public meet.jit.si config; providers carry active/testing/deprecated state.
- Jitsi embed helper serviceBackend JS service mounts a Jitsi Meet iframe into the form for future inline video embedding.
Billing & Recording
- Session billingBillable flag, charge amount, currency and payment method (insurance, cash, card, mobile money, bank transfer, waived).
- Referral & follow-upRecords referral made plus destination facility, and follow-up required with a linked follow-up appointment.
- Recording controlsRecording-consent flag, recording URL and configurable recording retention days.
- Recording-on ribbonForm displays a Recording On web ribbon whenever recording consent has been obtained.
Metrics & Analytics
- Daily facility metricsDaily metrics with scheduled, completed, no-show and failure counts, average duration, average wait, billable total and escalations.
- Metrics pivot & graphPivot and line-graph views of completed sessions by facility over time.
- Session analytics viewsSession pivot and line graph of call volume and actual duration by day/month.
- One metrics row per dayA database constraint keeps one metrics row per facility per day, so daily figures are never duplicated.
What it keeps
- Telehealth Daily Metrics
What it configures
- Telehealth E-Consent
- Telehealth In-Call Event
- Telehealth Pre-Call Bandwidth Test
- Telehealth Platform Configuration
- Telehealth Virtual Waiting Room
- Telehealth Video Session
What it configures (continued)
- Telehealth Waiting Room Entry
- Telehealth Consultation Note
- Telehealth Session Escalation
Clinical
- Today's Sessions
- Platform Configs
- Waiting Room
- Waiting Rooms
- Schedule Video Visit
- Consultations Done
- Metrics
- E-Consents
- Escalations
- Bandwidth Tests
- In-Call Events
It runs by itself
- BridgeERP HMS Telehealth: Pre-call remindersRuns every 5 minutes
- BridgeERP HMS Telehealth: Flag stuck sessionsRuns every 5 minutes
- BridgeERP HMS Telehealth: Aggregate daily metricsRuns daily
- BridgeERP HMS Telehealth: Clean expired join URLsRuns hourly
Roles it ships
- Telehealth: Patient Proxy
- Telehealth: Clinician
- Telehealth: Administrator

Works with

What Telehealth works with

Telehealth shares one database with the rest of the Bridge HMS Suite and BridgeERP: these are the apps it already talks to, with nothing to buy in between.