Terms of Service

By accessing, registering for or using BridgeERP, you confirm that you have read, understood and agree to be legally bound by these Terms, our Privacy Policy, our Cookie Policy and, if you hold a paid subscription, our Subscription Agreement. If you do not agree, you must not use our services.

We may update these Terms from time to time. Material changes are notified at least thirty (30) days before they take effect. Your continued use after the effective date constitutes acceptance of the revised Terms.

• "Software" — the BridgeERP platform, including all web-based, desktop, mobile and API interfaces, and any updates, patches or new releases we provide.
• "User" — any individual or entity that accesses or uses the Software, whether under a free trial, a paid subscription or a partner arrangement.
• "Client Data" — any data, files, records or content that you or your users upload, create, store or process through BridgeERP.
• "Services" — all features, modules, functionalities, APIs, integrations and support provided by BridgeERP.
• "Subscription" — a paid plan that grants access to specified BridgeERP modules for a defined billing period, governed by the Subscription Agreement.

You must be at least 18 years old (or the age of legal majority in your jurisdiction) and have the legal capacity to enter into a binding agreement. If you use BridgeERP on behalf of an organisation, you represent and warrant that you are authorised to bind that organisation to these Terms, and "you" refers to both you and the organisation.

To access BridgeERP you must create an account and provide accurate, current and complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Promptly notifying us at if you suspect unauthorised access
• Ensuring that each user account belongs to a single named individual — shared logins are not permitted

We reserve the right to suspend accounts that show signs of unauthorised access or that violate these Terms.

You agree to use BridgeERP only for lawful purposes and in accordance with these Terms. You shall not:

• Violate any applicable law, regulation or third-party right
• Interfere with, disrupt or attempt to gain unauthorised access to the Software, its infrastructure or other users' accounts
• Upload or transmit viruses, malware, ransomware or other harmful code
• Use the service to send spam, phishing messages or unsolicited communications
• Scrape, crawl or use automated means to extract data from the Software beyond what our APIs provide
• Attempt to reverse-engineer, decompile or disassemble any part of the Software
• Use the service to process, store or transmit data that infringes intellectual property rights
• Benchmark, stress-test or probe the service in a way that degrades it for other users, without our prior written consent

Subject to your compliance with these Terms, BridgeERP Limited grants you a non-exclusive, non-transferable, revocable, limited licence to access and use the Software for your internal business operations during the term of your subscription or trial.

All intellectual property rights in the Software — including its source code, object code, architecture, interfaces, documentation, branding, trademarks and trade secrets — are and remain the exclusive property of BridgeERP Limited and its licensors. Nothing in these Terms transfers any ownership to you.

You may not:

• Copy, modify, adapt or create derivative works of the Software
• Reverse-engineer, decompile or disassemble the Software except where expressly permitted by applicable law
• Resell, sublicence, lease, lend or make the Software available to any third party, unless you hold a valid Partner Agreement
• Remove, alter or obscure any proprietary notices, labels or marks

Your data is yours. You retain all ownership rights in your Client Data. We do not sell, rent or share your data with third parties except as described in our Privacy Policy.

We process your data only to provide, maintain and improve the service. Where we act as a data processor on your behalf, the terms of that processing are governed by our Privacy Policy and Subscription Agreement.

You are solely responsible for the accuracy, legality and appropriateness of all data you submit to BridgeERP, and you warrant that you have all necessary rights and consents to process that data.

Use of BridgeERP may be subject to subscription fees as described on our pricing page or in a separate order. Key payment terms:

• Subscriptions are billed in advance for the billing period you select (monthly, annually or a committed term)
• All fees are non-refundable except where a published guarantee or applicable law provides otherwise
• Prices exclude taxes and duties; where we are required to charge VAT or another indirect tax, it is added to the invoice
• Invoices are due on the date stated; overdue amounts may accrue interest at the rate permitted by law
• Failure to pay may result in suspension or termination of access

Full payment terms are set out in the Subscription Agreement.

We may offer free trials of BridgeERP. Trials are provided "as is" without availability commitments. A trial does not automatically convert to a paid subscription. If you do not subscribe before the trial ends, your trial environment and its data may be deleted after a retention period.

We strive to maintain high uptime and reliability but do not guarantee that the Software will be continuously available or error-free. We may perform scheduled maintenance, which could temporarily affect availability. Where possible, maintenance is scheduled outside East African business hours and notified in advance.

We are not liable for interruptions caused by factors outside our reasonable control, including network failures, power outages, acts of government, natural disasters or cyberattacks.

Product support by email and ticket is available during business hours (East African Time, Monday to Friday). Support covers questions about the product and defects in it. Implementation work, custom development, data migration and training are separate services.

Support availability and response times may depend on your subscription tier. Details are in the Subscription Agreement.

Contact Support

BridgeERP integrates with third-party services (payment gateways, communication providers, analytics tools, government APIs). These integrations are provided for your convenience. We do not control and are not responsible for third-party services, their availability, their terms of service or their handling of your data.

Your use of any third-party service is governed by that service's own terms and policies.

We may suspend or restrict your access to BridgeERP if:

• You breach these Terms and fail to remedy the breach within fifteen (15) days of written notice
• Your payment is more than thirty (30) days overdue
• Your use threatens the security, integrity or availability of the service
• We are required to do so by law or regulation

You may terminate your account at any time. Upon termination:

• Your access to the Software is revoked
• Your data remains available in read-only form for thirty (30) days so you can export it
• After thirty days, your data is deleted in accordance with our Privacy Policy
• Fees already paid are not refunded for mid-period cancellations, except where required by law

To the maximum extent permitted by applicable law, BridgeERP is provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory.

We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability and non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure or free of harmful components, or that it will meet your specific requirements.

No advice or information, whether oral or written, obtained from BridgeERP or through the service creates any warranty not expressly stated in these Terms.

To the fullest extent permitted by law:

• BridgeERP Limited shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data, revenue, goodwill, business opportunities or anticipated savings
• Our total aggregate liability for any claim arising out of or relating to these Terms or your use of the service shall not exceed the fees you paid to BridgeERP in the twelve (12) months immediately preceding the event giving rise to the claim
• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded by law

You agree to indemnify, defend and hold harmless BridgeERP Limited, its officers, directors, employees, agents and affiliates from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the service in violation of these Terms
• Your Client Data or any content you submit to the service
• Your violation of any applicable law, regulation or third-party right

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict-of-law provisions.

Before commencing legal proceedings, each party shall raise the dispute in writing and allow the other party thirty (30) days to resolve it. If the dispute is not resolved, both parties submit to the exclusive jurisdiction of the courts of Nairobi, Kenya.

Entire Agreement. These Terms, together with the Privacy Policy, Cookie Policy, Subscription Agreement and any applicable order, constitute the entire agreement between you and BridgeERP regarding the subject matter hereof.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to a successor entity in connection with a merger, acquisition or sale of assets.

Notices. Notices to you are sent to the email address on your account. Notices to us should be sent to .

No Partnership. Nothing in these Terms creates a partnership, agency, joint venture or employment relationship between the parties.

If you have questions about these Terms:

Email:
Phone: +254 746 883 809

BridgeERP Limited
Nairobi, Kenya