Chatbot & Guest Assistant: Guests get answers the moment they ask

A chat on your hotel website that answers guests the moment they ask: free rooms and prices for their dates, your room types, check-in and check-out times, the address and a map, payment, meals, and your own questions and answers. Every answer is read from your own hotel records by word lists and rules in eight languages, with no outside service and no cost per message. When a guest asks for a person, or it does not know, it hands the chat to your team.

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+$9.44/mo at 40 rooms. Free instant access, no credit card required.

Works with

Hotel Foundation
Live Chat

Chatbot & Guest Assistant in the Hotel Suite: Guests get answers the moment they ask

Answers in the Chat on Your Website

The assistant answers in the live chat of your hotel website, under the hotel's name, on every page, on a computer or a phone. A guest asks in their own words. The answer is worked out on your own server, from word lists and rules in eight languages read against your availability, your rates and your hotel records. No AI service is called and nothing is paid per message.

Your Own Questions and Answers

Write once what only you know: pets, parking, the airport transfer, the pool. Each answer carries the keywords guests use, and a message holding one of them gets that answer; a word that means the same, such as puppy for dog, finds it too. The question, the keywords and the answer translate like any other text, and the list counts how often each answer was given.

What It Could Not Answer, Kept for You

Every question the assistant could not answer is kept, with how many times guests asked it, when it was last asked and in which language. Answer It opens a new answer with the question already filled in; saving it closes the question, and the assistant gives that answer from then on. Ignore sets a question aside.

Every Conversation at a Glance

Each website chat the assistant answered is listed with the number of questions, the last one, its topic and whether it went to your team. Filter on the conversations handed to the team, the website chat or WhatsApp, or group them by topic. Open the Chat on a conversation takes you to the chat itself.

What's inside

Everything in Chatbot & Guest Assistant

31 items in 4 areas, every one shipping with the app today.

What it answers
- Free rooms and prices for the datesFrom the hotel's own availability and public rate plans, cheapest first; with the Hotel Booking Engine, from that app's own search, with the meals of each rate and any city tax.
- The nearest free datesWhen nothing is free, it checks a few days either side and offers up to two dates that are.
- Dates as guests write them"12 to 15 October", "Friday to Sunday", "next Friday for 2 nights", "in two weeks", "12/10 for 3 nights", in eight languages.
- Day and month the local wayWhether 12/10 is the 12th of October or the 10th of December follows the hotel's country.
- The partyAdults and children are read from the message; with no number given it quotes for 1 adult and asks how many guests.
- Prices without datesAn example stay from the nearest date it can sell, then a request for the guest's dates.
- Rooms and what is in themEach room type with who it sleeps, its beds and up to eight amenities; with the Hotel Booking Engine, a link to its page.
- Times, address and contactsCheck-in and check-out times, an early arrival where the hotel allows it, the address with a map link, phone and email.
- Payment, meals and cancellationPayment methods and meal rates; with the Hotel Booking Engine also the deposit, the free cancellation window and meal extras.
- Activities, with Hotel ManagementThe activities guests can book, with price and length, where that feature is switched on.
- Your own questions and answersWritten once with the words guests use, with an optional link, translated like any other text.
A conversation, not a form
- Follow-up questions"The cheapest?", "and the suite?", "is breakfast included?": it remembers the stay the guest asked about.
- What the guest wantsA room type, an amenity, or a budget a night or for the stay; it says so when nothing matches.
- Book itWith the Hotel Booking Engine, the booking page with the dates, guests and room filled in; without it, the request goes to your team.
- Two questions in one messageA stay and a question of your own, or your answer and the check-out time, both get their answer.
- Typing mistakes"chek in", "adress" and the like are read as meant, against the topics and your own words.
- Words that mean the same"Puppy" finds your answer about dogs, without the word in your keywords.
- The guest's own languageAnswered in the language the guest writes in, when that language is switched on.
- Small talkGreetings, thanks, "how are you?" and "what can you do?" get a short answer, never a hand-over.
Handing over, and learning
- A person on requestA guest who writes "person" is forwarded to the operators of the hotel's live chat channel.
- Says when it does not knowThe first time it lists what it can answer; the second time in a row it hands over.
- An email when no one is onlineThe guest leaves an email, and your team gets a note with it and the guest's last questions.
- Unanswered questions keptCounted by how often guests asked, with the language; Answer It writes the answer and closes the question.
- Every conversation listedEach chat with its question count, last question, last topic and whether it went to the team.
How it runs
- Runs on your own dataThe answers come from your own hotel data: nothing is sent to an outside service and nothing is paid per message.
- WhatsApp too, with Hotel ManagementWhere that app's WhatsApp is switched on, it answers guests' WhatsApp messages and stays out of a conversation your desk is having.
- One chat script per hotel companyEach hotel company's website greets guests under its own hotel's name and logo.
- Try it in SettingsA console in Settings › Hotel to ask it questions in any of your languages before a guest does.
- One switchSettings › Hotel › Guest Assistant puts it on the website or takes it off; off hides its menus.
- A limit on searchesUp to 30 date searches an hour in one conversation, so one chat cannot load the server.
- Tidy by itselfConversations with no message for 90 days, and answered or ignored questions after 180 days, are removed.

Works with

What Chatbot & Guest Assistant works with

Chatbot & Guest Assistant shares one database with the rest of the Hotel Suite and BridgeERP: these are the apps it already talks to, with nothing to buy in between.