Guest Transfers: Airport and station pickups, from the flight to the bill

Airport, station and port transfers booked on the reservation and timed from the flight. The dispatch board gives the day to your drivers, each driver works their transfers from the phone, the guest changes their own transfer until your cut-off, and the transfer goes on the room bill once. Outside transfer companies get a job sheet and one vendor bill.

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Hotel Foundation

Guest Transfers in the Hotel Suite: Airport and station pickups, from the flight to the bill

Booked with the Stay, Changed by the Guest

On a booking, Book a Transfer takes the arrival and the departure in one go: the place, the flight and its time, the party and the bags. The price shows before you book. The guest gets a link to their own transfer page: the pickup, the meeting point, the driver, the vehicle and its plate, and until your cut-off they change the flight, the time or the party, or cancel. Every change is written on the transfer and gives the desk an activity.

The Pickup Follows the Flight

An arrival is met at the landing time plus the airport's time to come out; a departure leaves early enough for the drive and the check-in. When a flight is late, Flight or Train Changed takes the new time: the pickup moves, the driver and the transfer company are told, and the guest when it moves ten minutes or more. With a flight status key the delays come in by themselves every fifteen minutes; a cancelled flight puts an activity on the desk.

One Board for the Whole Day

The dispatch board shows a column per driver: drag a transfer onto a driver to give it, and the guest receives the driver's name, phone and plate. A transfer sold online is announced to the dispatcher at once, or goes to the airport's usual driver by itself; one nobody drives is reminded two hours before its pickup. Today's Transfers lists the day by pickup time, the day sheet prints it, and Share One Vehicle puts transfers going the same way into one run.

The Driver's Day on the Phone

A driver with a login opens My Transfers on the phone: their own transfers in pickup order, nothing else. Each card has the guest's name and phone, the flight, the meeting point and the name sign full screen. One tap per step: On the Way, At Pickup, Guest On Board, Completed. Every step is time-stamped, and after the free waiting the driver can mark a no-show. No prices and no bookings on the driver's screen.

On the Guest's Bill, Once

A transfer charged to the room goes on the guest's bill once, while the guest is in house: an arrival when it is completed, a departure as soon as it is confirmed. With Hotel Management it is a line of the guest folio under Transport, with the product's taxes; without it, the booking's invoice carries it. A no-show fee follows your policy, and a transfer company's completed transfers become one vendor bill at their cost.

Transfer Companies and Shuttles

Give a transfer to an outside company and the job sheet goes to it by email: the guest, the flight, the meeting point and the name sign. Its usual cost and the commission it pays feed the margin. Changes and cancellations are sent to it too. A shuttle timetable makes its runs three days ahead; guests on the shared shuttle take a seat on a run, up to its seats and bags.

Prices, Places and Reports

Prices per vehicle or per person, for one airport, a zone or anywhere, private or shared, with a minimum and a night surcharge: the most precise line wins. Each airport, station or port keeps its own times and meeting point. The analysis shows transfers, revenue, cost and margin by place, company and driver.

What's inside

Everything in Guest Transfers

37 items in 6 areas, every one shipping with the app today.

Booking and the guest
- Arrival and departure in one goBook a Transfer on the booking takes both, with the price shown before you book.
- Confirmed with the bookingA transfer of a booking not yet confirmed waits, and is confirmed with it.
- The guest's transfer pageA private link: pickup, meeting point, driver, vehicle and plate, live.
- Changes by the guestFlight, time, party and bags until your cut-off, or a cancel; the desk gets an activity.
- Visitors tooA transfer without a booking, for a visitor or a guest of another hotel.
- Sold online with the stayWith the Booking Engine, a transport extra bought online becomes a paid transfer.
- Online sales assigned by themselvesOptional: an online transfer goes to its airport's usual driver or transfer company; the dispatcher is told at once.
Flights and timing
- Pickup from the flightLanding plus the airport's exit time; departures leave for the drive and check-in.
- Flight or Train ChangedType the new time: the pickup moves and the right people are told.
- Flight status serviceWith a key, flights of the next twelve hours are checked every fifteen minutes.
- Pickup set by handKeep a typed pickup whatever the flight does.
- Free waitingEach place's free waiting; a no-show only after it, with the waited minutes measured.
- Booking dates moveTransfers without a flight follow the new dates; with one, the desk is asked.
Dispatch and drivers
- Dispatch boardA column per driver, drag to assign; unassigned transfers wait in the first column, folded with their count.
- Nobody assigned yetThe dispatcher is told two hours before a pickup without a driver.
- Seats and bags checkedA party that does not fit the vehicle or the run is refused before the guest hears.
- Share one vehicleTransfers going the same way at about the same time in one run.
- Driver's phone screenOwn transfers only, one tap per step, every step time-stamped.
- Name signA PDF to print or full screen on the phone.
Billing
- Charged onceOn the guest folio with Hotel Management, or on the booking invoice without it.
- Charge NowFor a guest leaving early, by the manager.
- No-show feeFull or part of the price, by your policy, on the guest's bill.
- Billing choicesCharge to room, included or complimentary, paid with the booking, paid to the driver.
- MarginPrice less the transfer company cost; own vehicles keep the price.
- Transfer company billsCompleted transfers of chosen dates on one draft vendor bill.
Prices and places
- Per vehicle or per personAdults and children priced apart, infants free, with a minimum.
- Night surchargeA percentage between two hours of the night.
- ZonesOne price for every place of a zone.
- Airports, stations, portsEach with its drive, exit time, check-in lead, free waiting and meeting point.
- Vehicle typesSeats and bags decide how many vehicles a party needs.
- Shuttle timetableWeekdays and departure times; runs made three days ahead.
Messages, roles and more
- Guest messagesConfirmation, driver details, new time and cancellation by email; text and WhatsApp when set up.
- Job sheet by emailEach transfer given to a company is sent with the guest, flight and sign.
- Three rolesFront desk, transfer dispatcher and transfer driver, on top of the hotel manager.
- With FleetEach own-driver transfer is also a stop on the fleet's route plan.
- Multi-hotelPlaces, prices, vehicles and drivers per hotel or shared by the company.
- Twenty-six languagesEnglish and 25 more, translated by hand, guest messages included.

Works with

What Guest Transfers works with

Guest Transfers shares one database with the rest of the Hotel Suite and BridgeERP: these are the apps it already talks to, with nothing to buy in between.