Housekeeping & Maintenance: Rooms ready when the desk sells them

The housekeeping board and the front desk read the same room status. Each hotel day the app writes the cleaning tasks itself, from the checkouts, the guests in house and today's arrivals, and shares them out over your attendants. Attendants work from their phone: start the room, tick the checklist, take the photo, finish, and the room turns clean. A maintenance ticket takes a room off sale while the repair is open. It runs on the free Hotel Foundation; Hotel Management is optional.

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Hotel Foundation

Housekeeping & Maintenance in the Hotel Suite: Rooms ready when the desk sells them

The Day's Cleaning Builds Itself

When the hotel day rolls over, the app writes a departure clean for every checkout, a stayover for every room in house, a deep clean every few nights and a High arrival prep for a dirty room a guest arrives in today. A second run adds nothing twice. Tasks are shared out on open workload, and each one carries its checklist, with photo steps where you want proof.

The Attendant's Phone

Attendants sign in on any phone and see today's rooms, priority rooms first. They start a room, tick the checklist, take the photo a step asks for and finish, and the room turns clean at the desk. A room they cannot enter is marked do not disturb in one tap. A problem goes to maintenance and a found item to lost and found, straight from the room.

Maintenance That Takes the Room off Sale

A maintenance ticket names its room, and an attendant can raise one from the room with the note and the photos. One click puts the room out of order for the repair through a room block, so it leaves sellable inventory; releasing it brings the room back dirty, with a clean on today's board. Rooms Out of Order shows the room nights each repair cost, and Room Faults how long each ticket has been open.

Lost and Found, and Linen Against Par

Every found item is logged with its room, the stay, who found it and where it is kept, and follows its trail: stored, claimed, returned, donated or disposed. Linen counts are set against the par level for every room of the hotel, so the shortfall on each item shows on every count, and week by week in a graph or a pivot.

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What's inside

Everything in Housekeeping & Maintenance

43 items in 6 areas, every one shipping with the app today.

The board and room status
- Live board by floorEvery room as dirty, clean, inspected or out of service, with the arrival and the attendant on it.
- Tiles that open their recordsDirty rooms, today's tasks by state, unassigned, priority, do not disturb, open tickets and lost items, each a click from its list.
- A panel for each roomWho is in it, the task and its checklist, then assign, mark clean, raise a ticket or set it out of order.
- The attendants' dayTo do, started, cleaned, inspected, do not disturb, minutes and the average minutes a room for each attendant.
- Auto-assign with a previewThe board shows who would get each unassigned room before anything is assigned.
- Inspection by a supervisorA finished clean turns the room clean; only a supervisor turns it inspected, never the attendant who cleaned it.
Tasks and attendants
- Tasks written each hotel dayA departure clean for every checkout, a stayover for every room in house and a High arrival prep for a dirty room with a guest due.
- A deep clean on your intervalEvery N nights a stayover becomes a deep clean, N set on the property.
- Never written twiceRunning the day again adds nothing, and a turnover room gets one departure clean, not a second arrival prep.
- Follows the deskA checkout opens the departure clean, a check-in closes the arrival prep, a cancellation or no-show drops the stay's tasks.
- Shared out on workloadNew tasks go to the attendant with the fewest open rooms; supervisors are kept out of the pool.
- Moved by a supervisorOnly a supervisor moves an open task to another attendant; a finished one keeps who cleaned it.
- Checklists per task typeDeparture clean, stayover, arrival prep, deep clean, turndown and custom, each with its own steps.
- Photo stepsA step marked photo required is not ticked, and the task not finished, without its photo.
- A departure waits for the checkoutA departure clean cannot be finished while the guest is still checked in.
- Closed for the attendantA supervisor closes a room the attendant cleaned but never pressed, with the time marked as an estimate.
- Guest requests as tasksWith Hotel Management, a housekeeping request is a task on the board and the phone, done from there.
- Long stays on their own cadenceWith Hotel Long Stay, a long stay is serviced on the cadence set for it instead of daily.
The attendant's phone
- Today's roomsTo do, started, cleaned or all, priority rooms first, on any phone with a browser.
- Start, tick, finishStart the room, tick each step, finish, and the room turns clean at the desk.
- The camera for photo stepsA photo step opens the phone's rear camera and the photo goes on the task.
- Do not disturb in one tapThe room stays on the round and the board counts it.
- Report a problemRaises a maintenance ticket on the room with the note and the task's photos.
- Log a found itemGoes on the lost and found register with the room and the stay.
- Only their own roomsAn attendant sees and acts on their own tasks; a supervisor sees everyone and inspects.
Room checks and minibar (switches in Settings)
- Room checksOccupied, vacant, slept out or do not disturb, recorded from the phone or the board.
- Sleep and skipA room the desk has empty but is lived in, or the reverse, opens a discrepancy for the desk; nothing is checked out by itself.
- Guests countedWhere the hotel asks, a guest count that differs from the booking is a discrepancy too.
- Minibar articles and parList what a full minibar holds; the attendant counts what is left on a stayover or departure clean.
- On the guest's billWith Hotel Management what was taken goes on the bill once; a closed bill leaves a to-do for the desk.
- No double chargeWith Hotel PBX, TV & Minibar Integration charging the minibars, the count here is refused.
Maintenance, lost and found, linen
- Tickets on roomsA maintenance ticket carries its room and the housekeeping task it came from.
- Out of order for the repairOne click blocks the room out of order, so it leaves sellable inventory.
- Back from the repairReleasing the room brings it back dirty with a clean on today's board.
- Equipment in its roomA ticket is filed against the room's own equipment, so preventive plans use the Maintenance app as it is.
- Lost and found trailStored, claimed, returned, donated or disposed, with the room, the stay, a photo and where it is kept.
- Linen against parEach count is set against the par per room times the rooms of the hotel, with the variance.
Reports on screen
- Housekeeping WorksheetThe day's rooms attendant by attendant, live, and printed as a PDF for the briefing.
- Room StatusEvery room's housekeeping and front office status, how long, and the rooms ready to sell.
- Room Status AgingHow long each room has sat in its status, the vacant dirty rooms and the ones an arrival waits on.
- Attendant ProductivityRooms finished and minutes per attendant, against the period before.
- Rooms Out of OrderEvery room out of sale in the period, why, until when and the room nights it cost.
- Room Faults and LinenOpen maintenance tickets on rooms, and linen counts against par; each report prints to PDF and Excel.

Works with

What Housekeeping & Maintenance works with

Housekeeping & Maintenance shares one database with the rest of the Hotel Suite and BridgeERP: these are the apps it already talks to, with nothing to buy in between.