Payment Terminals: Card payments at the desk, posted to the bill by themselves

The front desk sends the amount from the booking, or from the guest's bill with Hotel Management, to the hotel's card terminal. The guest pays on the terminal, and the approved payment is posted by itself, once, with the card, the authorisation code and the terminal's reference. Deposits before arrival, refunds to the card, card holds for the stay and saved cards work the same way. Adyen, Stripe, Viva.com and Mollie terminals, five more acquirers once they certify you, and a demo terminal.

See pricing Start free trial

Included: no integration fee. Free instant access, no credit card required.

Works with

Hotel Foundation

Payment Terminals in the Hotel Suite: Card payments at the desk, posted to the bill by themselves

Card on Terminal, at the Desk

Card on Terminal sits on the booking and, with Hotel Management, on the guest's bill. The desk sends the amount to the hotel's card terminal and the guest pays on it. The approved payment is posted by itself, once: here it is on the bill, and the bill has nothing left to collect.

Your Terminals and Their Providers

Each terminal belongs to one hotel, with its provider, test or live, the terminal's ID and the bank journal its payments go into, and a button to its transactions. The demo hotel's terminal is the demo terminal: it answers by itself and moves no money, and an amount ending in .13 is declined.

Card Holds for the Stay

With Card Holds switched on, the terminal holds an amount on the guest's card for the stay. The booking shows what the card holds and warns when the stay has grown past it. From the hold the desk tops it up, takes the payment onto the bill at check-out or releases it, and what was taken is listed on the hold.

What's inside

Everything in Payment Terminals

36 items in 5 areas, every one shipping with the app today.

At the front desk
- Card on TerminalOn the booking, and on the guest's bill with Hotel Management: choose the terminal, check the amount, send.
- On the bill or the invoiceWith Hotel Management the payment goes onto the guest's bill; without it, it pays the booking's open invoice, or waits for it.
- Deposits before arrivalTaken on a confirmed booking with the kind Deposit, and posted like any other card payment.
- Refunds to the cardFor a duty manager: all or part of a terminal payment, back to the same card, never more than is left.
- The desk's dialogWaiting, paid and on the bill, or declined, with Check, Cancel on the Terminal, Send Again and Post on the Bill.
- Cancel that reads firstA cancel asks the terminal again: a guest who paid a second before the cancel has paid.
- Posted onceEvery payment carries one reference and is posted once, whatever answers twice.
- Money never lostA payment the bill could not take yet is tried again every minute, and the duty manager gets a to-do.
Card holds
- A switch in SettingsCard Holds is off until it is switched on in Settings › Hotel.
- Card Hold on the bookingThe terminal holds the stay and an allowance per night on the guest's card; no money moves yet.
- The booking says itA banner shows what the card holds, and warns when the stay has grown past the hold.
- Top Up, Take Payment, ReleaseThe hold grows on the same card, is taken onto the bill at check-out, and the rest is released.
- Each hotel's own rulesHold per Night, and Release at Check-out for a guest who owes nothing.
- The card scheme's clockVisa and Mastercard 30 days, American Express 7, Adyen 28 at most; the desk is told two days before.
- The Card Holds listHeld, Lapsing in 2 Days, On a Closed Booking, Taken, Released, Lapsed and Not Held.
- Which terminals holdAdyen, Stripe and the demo terminal, and Shift4, Elavon and Clover.
Saved cards
- Offer to Save the CardPer terminal: the card is kept for later charges with the guest's consent written down. Stripe, Adyen and the demo terminal.
- Zero-Amount Card CheckThe card is checked without a charge and kept. Stripe and the demo terminal.
- Charge the Saved CardFrom the booking, without the card present, with the amount and the reason.
- Saved Cards and Forget the CardBrand, last four digits, expiry and consent; a duty manager forgets a card and it is never charged again.
Terminals and providers
- AdyenThe Terminal API over Adyen's cloud, in Europe, the United States, Australia or Asia Pacific South East.
- Stripe TerminalServer-driven readers, with Stripe's simulated reader on the test platform.
- Viva.com and MollieViva.com's Cloud Terminal API and Mollie's point-of-sale payments.
- Saudi Arabia: NearPay, Geidea, NeoleapNearPay through its cloud, in Saudi riyals. Geidea and Neoleap keyed at the desk and confirmed from the slip: approval code, card, last four digits and RRN, posted once.
- Five acquirers, certified firstShift4, Elavon, Clover, Global Payments/Heartland and Moneris run on the test platform until Certified by the Acquirer is ticked.
- The demo terminalAnswers by itself and moves no money; an amount ending in .13 is declined.
- Test or liveEach terminal on its provider's test platform or live, with Test the Connection.
- A notice and a check every minuteThe provider's notification wakes the check; the hotel also asks every minute, and believes only the provider's answer.
Records, rights and Hotel Management
- Every transaction keptReference, booking, bill, kind, amount, card ending, authorisation, provider's reference and cashier.
- Filters and groupsWaiting, Paid, Paid Not on a Bill, No Answer and Mine; by terminal, status, cashier or day.
- The desk's own rightsCashiers take money, duty managers hand it back, managers set up the terminals.
- Card disputes, with Hotel ManagementA signed Adyen or Stripe chargeback opens the card dispute on the stay, with Card Disputes switched on.
- Cash shifts, with Hotel ManagementCard payments are stamped on the cashier's open shift, as at the desk's payment screen.
- Any other terminal, with Hotel ManagementPosts through Hotel Management's documented terminal call, once per reference.
- Partial approvals refusedOn Shift4, Global Payments/Heartland and Moneris a partly approved payment is never taken as paid: the desk voids it on the terminal and takes the payment another way.
- One hotel, one companyEach terminal belongs to one hotel of one company; multi-company ready.

Works with

What Payment Terminals works with

Payment Terminals shares one database with the rest of the Hotel Suite and BridgeERP: these are the apps it already talks to, with nothing to buy in between.